Returns & Exchange Policy
Returns & Exchanges
How to Return
To make a return or exchange, click here or select “MAKE A RETURN” from the home page menu and follow the steps.
UAE Returns
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Free returns or exchanges within the UAE requested within 5 days, INCLUDING the day the item was delivered. (faulty items included).
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One free return OR exchange request per order.
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Additional requests will be charged AED 15.
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Please allow 10–14 working days for processing once received.
- A courier driver will be in touch for pick up. If unavailable, please leave the package outside your door clearly labelled for the courier driver.
Refunds
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Full-priced items are refunded to the original payment method.
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Sale items are final and cannot be returned.
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Cash on Delivery (COD) orders are refunded as store credit only.
- Bulk orders: If numerous items/sizes are ordered and none are kept, a 3% restocking fee applies per order.
Store Credit
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Valid for 3 months from issue date.
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Cannot be exchanged for cash or card refunds.
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Misuse may result in loss of credit or account suspension.
- RUNAWAY THE LABEL returns are store credit ONLY. For more information regards Runaway’s refund policy please visit: https://runawaythelabel.com/returns
Delivery Notice
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4-hour deliveries are attempted once only.
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Failed delivery due to customer unavailability or building restrictions will be cancelled and charged AED 45.
Return Conditions
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Items must be unworn, unwashed, and in original condition.
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Tags and ribbons must be attached.
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No stains, perfume, washing powder or body odors, hairs, or marks.
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Must be returned in original packaging or clear ziplock packaging.
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Poor-condition or improperly packaged returns will be refused and returned at the customer’s expense.
Non-Returnable Items
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Earrings, lashes, nipple covers/tape, beauty products, accessories and sale items.
International Returns
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International customers must return items via a tracked service.
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Return shipping costs are not covered or refundable.