Returns & Exchange Policy

Returns & Exchanges

How to Return

To make a return or exchange, click here or select “MAKE A RETURN” from the home page menu and follow the steps.

UAE Returns

• Free returns or exchanges within the UAE requested within 5 days, INCLUDING the day the item was delivered. (faulty items included). If no items in the order are kept, a return fee of 10AED applies.

• One free return OR exchange request per order.

• Additional requests will be charged AED 15. 

• Please allow 15-20 working days for processing once received by us.

• A courier driver will be in touch for pick up. If unavailable, please leave the package outside your door clearly labelled for the courier driver. After 2 failed return pick up attempts, a return fee of 15AED will be charged from order refund total.

Refunds

• Full-priced items are refunded to the original payment method.
• Sale items are final and cannot be returned.
• Cash on Delivery (COD) orders are refunded as store credit only.
• Bulk orders: If multiple items/sizes are ordered and none are kept, a 5% restocking fee applies per order
• RUNAWAY THE LABEL returns are store credit ONLY. For more information regards Runaway’s refund policy please visit: https://runawaythelabel.com/return

Store Credit

• Valid for 3 months from issue date.

• Cannot be exchanged for cash or card refunds.

• Misuse may result in loss of credit or account suspension.
  

Delivery Notice

• 4-hour deliveries are attempted once only.

• Failed delivery due to customer unavailability or building restrictions will be cancelled and charged AED 45.

Return Conditions

• Items must be unworn, unwashed, and in original condition.

• Tags and ribbons must be attached.

• No stains, perfume, washing powder or body odors, hairs, or marks.

• Must be returned in original packaging or clear ziplock packaging.

• Poor-condition or improperly packaged returns will be refused and returned at the customer’s expense.

Non-Returnable Items

• Earrings, lashes, nipple covers/tape, beauty products, accessories and sale items.

International Returns

• International customers must return items via a tracked service.

• Return shipping costs are not covered or refundable.